About Us

Automation that Understands the Revenue Cycle

RMS goes beyond task-level automation to solve the real challenges of remittance and reconciliation. With proven processes, adaptable technology, and secure onshore operations, we help healthcare teams reduce manual work and accelerate revenue.

Why Teams Trust RMS

Our Story

Where Automation Meets Human Connection

RMS started with a clear purpose: help healthcare organizations spend less time chasing payments and more time focusing on patients. Since 2006, we’ve grown into a trusted partner for providers, banks, payers, and billing companies across the country.

Our belief is that better automation should still feel personal. That means combining technology, security, and service in a way that helps organizations solve today’s challenges without losing sight of the people behind the work.

Our Leadership Team

The People Leading the Way

Scott Thomas

Chief Executive Officer

Rob Sager

Chief Financial Officer

Grzegorz Bugaj

Chief Information Officer

Kevin Hoffman

Chief Operating Officer

Bryan Irwin

Chief Product Officer

Patrick Nordqvist

Chief Product Officer

Amy Rinard

Chief Revenue Officer

Meet Our Sales Team

Andy Haskins

VP of Business Development

Heather Viviano

Business Development Executive

Jonathan Woodruff

Business Development Executive

Jennifer Parker

Marketing Manager

Our Process

Our Approach  to Automation

We designed our automation process around the real workflows of healthcare revenue cycle teams. Our approach brings fragmented data and dollars together so payments flow faster, data stays cleaner, and nothing gets lost along the way.

Our Technology

THE PLATFORM POWERING RMS

RMS technology brings AI, document intelligence, and secure cloud infrastructure together to automate healthcare revenue cycle workflows. Built and managed entirely in-house, our platform reads complex payer documents, extracts and validates data, routes work intelligently, and continuously improves as processes evolve.

Key Technology Highlights:

Patented Optical Character Recognition (OCR) to lift data from heatlhcare documents

Natural Language Processing (NLP) to interpret complex payer content

Machine learning that continuously improves accuracy

Up to 99% accuracy after full implementation

Private cloud infrastructure for secure, scalable, reliable performance

Processing safeguards to minimize disruption from industry events

Actionable reporting to monitor performance, exceptions, and trends

Explore the Solutions Built on RMS Technology

Security & Compliance

Security You Can Trust

RMS protects sensitive healthcare and payment data through secure infrastructure, controlled workflows, and full ownership of our technology stack. From document intake to automated routing and system-ready outputs, our platform is designed to keep revenue cycle data protected, traceable, and resilient.

With HIPAA and HITECH compliance, SOC 2 Type II attestation, 100% onshore operations, and in-house development, RMS helps healthcare organizations automate with confidence.

Security & Compliance Highlights:

HIPAA & HITECH compliant

Successful SOC-2 Type II attestation

100% onshore operations with no offshore data handling

In-house technology ownership with no outsourcing

Built-in safeguards for operational resilience

Supporting the Finance Side of Healthcare

Let's talk True Automation

Now that you know our story, we’d love to hear yours. Let’sconnect and explore how RMS can support your revenuecycle goals.

Start the conversation